![]() It was PERFECT! I love that they give you the option to expand the rooms and join them together to meet the needs for your family size. We didn’t have to worry about that at all! Our room had a King Bed + pull out bed and then connected to our room through a door you could leave open or closed, was a second room that had to beds for the kids. Having 5 little people, it is hard for us to squeeze into one room, but we never really feel comfortable having the kids in a whole different room. The rooms themselves were one of my favorite things, because they were so flexible to meet your families needs. It has 5 on site restaurants, indoor and outdoor pools, a bowling alley (yes you read that right), and the coziest rooms. It can completely change the outlook of your trip. If you are a parent, you know how that instantly puts your mind at ease. They instantly got down on my kids level and treated them like the most important people in the world. We have stayed places before where they act like we are such a hassle and this was the complete opposite. From the sweet guy that helped us with our bags, to the check in desk, to the hotel concierge, every single person was so accommodating and friendly. Joe had to join us the next day, so you can imagine how crazy I looked with 5 littles + all our luggage in tow. I’m here to tell you I was so wrong! I’m not sure we have ever stayed somewhere so accommodating to families!įrom the second we pulled up, I was blown away. We had never been there and I always thought “oh that looks so dreamy for joe + I”…but never thought it was family friendly. Imagine your dream cozy resort tucked away in the perfect winter scene, and that is Montage. If you don’t understand that, you’re setting yourself up for failure.If you have heard about The Montage at Deer Valley, you know how dreamy it is. “I’m constantly up and down the organization, spending time with people to find out what works for them and what doesn’t. “I try to be proactive in supporting other departments and their initiatives,” he said. Likewise, he makes it a priority to understand the entire business, not just the technology side. If it doesn’t do those things, there’s no reason to buy it.” ![]() “Technology should drive revenue, increase efficiency or solve a business problem. “Too many hotel companies get caught up in that cycle,” he said. Don’t implement technology for technology’s sake. ”I have a world-class team, and I’m proud of every employee, both at the corporate and hotel levels.”īurman’s business philosophy is simple. “We’ve taken advantage of the exodus from larger hotel companies to add good people,” he said. In fact, the brand has been able to attract and hire top talent during the last two years. “Because of our size, we sometimes need outside expertise,” he explained.Īs for staffing, Montage has experienced minimal pandemic-related turnover, and Burman credits its corporate culture. He uses a managed service provider to oversee the company’s firewall and network security. He also likes the ALICE hotel operations platform, the Amadeus sales and event solution, and the IBM Cognos business intelligence suite. “The company’s focus on hospitality and service-mindedness has really impressed me,” he said. The company’s newer properties also use a cloud-based property management system legacy hotels will follow suit this year.īurman gives high marks to Oracle’s property management and point-of-sale solutions. "I think the vendors that develop the products typically offer better support than third-party hosted providers," he explained. He pragmatically moved each product when the vendor provided a SaaS model. One of his primary initiatives has been to move the company’s core business applications – including point-of-sale, customer relationship management, business intelligence and email – to the cloud. ![]() When Burman joined Montage, the company had only five hotels. He began his hospitality career during college as a bellman at Sheraton Stockholm. He sits on the Hospitality Technology Next Generation Board of Governors. Prior to joining Montage in 2016, he served in senior technology positions at Morgans Hotel Group and Starwood Hotels & Resorts Worldwide. The company also manages some of the country’s premier golf courses and clubs. Gustaf Burman is chief information officer and executive vice president of hotel engineering at Montage International, where he is responsible for developing and executing technology strategy for the brand, which includes ultra-luxury Montage Hotels & Resorts, the new luxury Pendry Hotels, Montage Residences and Pendry Residences.
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